Employment Opportunity: Team Leader of Home Visitation (Bissell Centre)

Team Leader of Home Visitation

Full Time • Home Visitation Department

Job Purpose

The Home Visitation Team Leader is responsible for assisting the manager in the implementation, administration, and evaluation of the Home Visitation program. The Team Leader works to supervise a team of up to 9 support staff which includes PCAP, FASS System Navigators, FASS Advocates, Mental Health Support Worker, and Family Support Services.

Duties and Responsibilities

Program Delivery

  • Assist staff to assess and enhance participants’ readiness to make positive changes
  • Support staff to work with participants regularly to collaboratively set goals, develop a plan of action, evaluate success, and revise plan accordingly
  • Assist staff with implementation of participant’s case plan through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance
  • Assist with recruitment, hiring, orientation, training, and day-to-day supervision of direct report staff
  • Ensure compliance with funder requirements including reporting of outputs and outcomes
  • Facilitate and coordinate the Bi-Annual FASD Frontline Workers meeting
  • Attend PCAP Council, EFAN, AHS, and Health for Two meetings as required

General and Administrative

  • Maintain and oversee accurate written case file notes, computer and calendar records, update program databases (ETO), program information, and critical incident reports within established time standards
  • Arrange regular supervision meetings, including infield and performance management, with direct reports
  • Maintain and submit accurate mileage and expense logs for reimbursement
  • Complete probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • In coordination with manager, facilitate regular staff meetings to inform, plan, direct and hear staff concerns
  • Assist Manager with Quarterly and Annual reports
  • Review, approve and submit staff time sheets, mileage, expense claims and schedules for direct reports
  • Approve and monitor safety line, staff overtime, health maintenance and vacation leaves
  • Perform other duties as required


Monitor, approve and submit receipts for program expenditures


Education and Experience

  • Degree or Diploma in Social Science or related discipline
  • Minimum of 3 years front line employment experience e.g., high-risk populations, Fetal Alcohol Spectrum Disorder, housing vulnerable individuals, mental health, and addictions
  • Minimum 2-years supervisory employment experience
  • Alberta Class 5 License, satisfactory driver’s abstract and a vehicle

Knowledge, Skills, and Abilities

  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving and advocacy skills
  • Good working knowledge of Microsoft Word, Excel, and ETO software systems
  • Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
  • Familiarity working with high-risk populations and an understanding of Indigenous cultures, history, and current issues
  • Understanding of the criminal justice system, Alberta Works, and AISH
  • Strong understanding of the intersectionality of mental health and addictions
  • A commitment to diversity and inclusion practice
  • Experience with case management

Conditions of Work

  • Operation of personal vehicle with required insurance

Personal Characteristics

The Home Visitation Team Lead should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • Alberta Children’s Services Intervention Record Check (IRC)
  • Valid driver’s license and PLPD insurance/Driver’s Abstract
  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention

The above-noted training must be completed during the first six months of employment.

For more information or to apply for the position, click here.

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