Employment Opportunity: Hope Terrace, Team Leader


Team Lead (Contract Position) – Fetal Alcohol Spectrum Disorder (FASD) Permanent Supportive Housing Program

 Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.  For more information, please visit www.bissellcentre.org

Currently, Bissell Centre is looking for the right individual to fill the position of a Team Lead Contract position.  The PSH Team Leader works to support a team of Personal Support Workers (PSW) whom works with adults who are living with Fetal Alcohol Spectrum Disorder (FASD) to support home stability and goal achievement through a client centered approach and wrap around services. The PSH Team Leader is responsible for the implementation, administration and evaluation of the program. The Team Leader supervises a team of staff which includes 6 full time PSW, 1 part time PSW and several casual staff.

This position requires individual to work Monday – Friday 8am – 430pm with the expectation in shift flexibility to cover shifts and respond to crisis 24/7 through an on-call rotation. Individuals must respond quickly to individuals in crisis. This position is a contract position ending April 1, 2018.

Specific responsibilities of the position include:

Program Delivery

  • Assist staff to assess and enhance participants’ readiness to make positive changes
  • Support staff to work with participants regularly to collaboratively set goals, develop a plan of action, evaluate success, and revise plan accordingly
  • Assist staff with implementation of participant’s case plan through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance
  • Accurately complete the whole process of participant intake and assessments
  • Help participant establish housing by assisting with utility set up, furniture acquisition and delivery and completing a Move in Inspection Report
  • Assist in re-housing participants as required
  • Assist with recruitment, hiring, orientation, training and day-to-day supervision of direct report staff
  • Facilitate regular staff meetings to inform, plan, direct and hear staff concerns
  • Assist Manager to complete probationary evaluations and annual performance reviews of all staff
  • Continue to work with and build new partnerships
  • Work collaboratively with the landlord of the property regarding rent payments and maintenance requests
  • Assist on call team with 24/7 on-call rotation to help with crisis, sick calls and shift coverage

General and Administrative

  • Maintain accurate written case file notes, computer records, update program databases (ETO), complete WCB forms, program information, and critical incident reports within established time standards
  • Maintain and submit accurate mileage and expense logs for reimbursement
  • Participate in probationary and annual performance reviews
  • Participate in and/or conduct performance management meetings as required
  • Attend scheduled staff and supervision meetings
  • Assist Manager to review, approve and submit staff time sheets and schedule
  • Assist Manager to approve and monitor staff overtime, health maintenance and vacation leaves
  • Perform other duties as required


  • Manage and record accurate expenses for all participant start-up costs
  • Assist participants with troubleshooting any issues with paying rent and/or utility bills, ensuring taxes are completed, teaching budgeting skills as necessary, ensuring expenses related to moving out and cleaning up an apartment are addressed.
  • Monitor, approve and submit receipts for program expenditures
  • Review, approve and submit Rental Assistance Program (RAP) forms
  • Complete debit card reconciliation each month


  • Degree or Diploma in Social Science or related discipline
  • Minimum of one year related employment experience e.g. high-risk populations, Fetal Alcohol Spectrum Disorder, housing vulnerable individuals
  • Alberta Class 5 License, satisfactory driver’s abstract and a vehicle
  • Supervisory and residential experience would be considered an asset

Conditions of Work

  • Operation of personal vehicle with required insurance
  • Some early morning, evening and weekend work may be required as caseload coverage is participant centered
  • Criminal Record Check
  • CWIS Check
  • Valid driver’s license and proof of $1 million PLPD insurance


Interested candidates are invited to submit their resume and cover letter by January 24, 2017 to:

Ashley Baxter

Program Manager

Bissell Centre

10527 – 96 Street

Edmonton, AB T5H 2H6

E-mail: abaxter@bissellcentre.org

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

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